InstaService at 2: Growth, Trust, and What Comes Next

Now serving customers across 23 states in the United States

“From day one, our goal has been simple: make home services reliable, accessible, and consistent. Two years later, that mission remains the same, but our reach, systems, and impact have grown significantly.”

As InstaService marks its second anniversary, this milestone reflects more than time. It reflects the trust we’ve earned, the systems we’ve built, and the direction we’re moving in.

From simplifying everyday home needs to building a dependable service experience, the journey so far has been shaped by real customer problems and consistent execution.

Building a Reliable Home Services Platform

InstaService was built to solve a common challenge: accessing reliable home services without uncertainty.

From plumbing and handyman service requirements to everyday home maintenance, the goal has remained simple: make services easy to access, transparent, and dependable.

Over time, this has evolved into a platform where:

• Customers can book services with confidence
• Service providers can access consistent work opportunities
• Service quality is maintained through structured processes

For more complex requirements such as electrical work and structural reformation, InstaService operates on an RFQ (Request for Quotation) model, ensuring customers receive tailored solutions based on their specific needs.

Our Growth So Far

Over the past year, InstaService has demonstrated steady and meaningful progress:

• 15.5% month-on-month growth, reflecting consistent demand and retention
• Strong year-on-year growth in bookings, driven by repeat usage and expanding needs
• Significant increase in registered customers, strengthening the platform’s reach
• High customer satisfaction, reflected in consistent five-star feedback
• Expansion across 23 U.S. states, marking a major step in geographic scale

These indicators point to a platform that is not only growing, but building trust at scale.

Creating Value for Customers and Service Providers

InstaService is built as a balanced ecosystem, designed to deliver value on both sides.

For Customers

We focus on:

• Access to vetted professionals
• Transparent pricing and clear expectations
• A smooth and reliable booking experience
• Consistent service delivery

For Service Providers

We aim to provide:

• Access to regular and relevant service requests
• Better visibility and earning opportunities
• Platform-led support and structured workflows

This balance is key to long-term, sustainable growth.

What Sets InstaService Apart

In a fragmented market, consistency becomes the differentiator.

InstaService focuses on:

• Delivering reliable outcomes, not just services
• Building trust through repeat experience
• Maintaining quality as we scale

This approach continues to guide how we build and improve.

The Road Ahead

The first two years were about building the foundation. The next phase is about scaling it with focus and discipline.

Our priorities moving forward include:

• Expanding into new markets while strengthening existing ones
• Deepening service categories based on demand
• Investing in technology to improve matching and user experience
• Strengthening operations to support growth without compromising quality

Looking Forward

InstaService is still early in its journey, but the direction is clear.

We are building a platform that customers rely on, service providers grow with, and stakeholders trust.

A Thank You That Matters

To our customers, service partners, and team: thank you for helping us get here. The first two years laid the foundation. What comes next is about building on it  thoughtfully, ambitiously, and at scale.

Your trust and contribution have shaped everything we’ve built so far.

We’re not just growing a platform. We’re building how home services should work.